In agreement with World Food Safety Day, Grab Philippines recently announced its latest initiatives to strengthen safety, hygiene and quality standards in the food delivery industry.
In partnership with the Food Safety and Hygiene Academy of the Philippines (FoodSHAP), Grab Philippines placed additional measures to help ensure cleanliness, safety and quality throughout the food delivery lifecycle.
FoodSHAP is the nation’s premier educational institution that helps instill in food safety and quality.
Drawing on years of expertise in developing internationally recognized certificate programs for top chefs, restaurateurs and food handlers, FoodSHAP is the leading developer of fully accredited food safety certificate programs in Asia. American National Standards Institute (ANSI) and is recognized by the Ministry of Health (DOH) and the Ministry of Education (DepEd).
“These efforts extend to the larger scale of Grab GrabProtect program where Grab Philippines continues to raise the bar for food safety and quality – giving consumers greater peace of mind that their food orders are prepared to strict safety and quality standards, ”Grab said in his press release.
Grab Philippines said that since customers using food delivery services have grown exponentially, user expectations have also evolved – focusing more on safety and quality.
“As a leader in the food delivery industry, Grab Philippines is taking the lead in making positive change. This partnership with FoodSHAP and new measures will further strengthen consumer confidence in the Grab platform and in our partners, helping to improve sales and better livelihoods, ”the company noted.
Grab Philippines has revealed its many measures that will continue to leverage its platform and partnership with FoodSHAP to further raise safety, hygiene and quality standards throughout the food delivery lifecycle.
Starting this month, Grab Philippines and FoodSHAP will organize a monthly food safety and quality training for its partner traders across the GrabAcademy Merchant platform and webinars. Apart from this, mandatory food safety training to its delivery partners will be done through the GrabAcademy platform – with online courses developed by FoodSHAP.
Of note, Grab Philippines is the first platform to collaborate with FoodSHAP to deliver food safety courses to its delivery partners through the ‘best learning experiences for traders and delivery partners on safety protocols and delivery. hygiene, proper food handling and food quality assurance.
Grab Philippines will also introduce new procedures that will help merchant partners continuously improve their service quality standards.
According to Grab, it will provide its merchant partners with real-time feedback on food safety and quality, which would help them solve key consumer issues and enrich the quality and performance of their service.
The return will come from the Merchant quality level where KPIs and customer feedback on food safety and quality will be shared directly with partner merchants in the app. “This is intended to allow marketers to refer to detailed feedback, identify areas for improvement and refer to advice on what to do to improve their business,” Grab Philippines explained.
Grab Philippines will use the services of an internal auditor to perform food safety and quality audits to ensure that partner merchants are able to continuously maintain quality of service and adhere to food safety protocols. .
Director of FoodSHAP Elsie Gatpayat stated that their goal is to promote a positive culture of food safety.
“The organization believes that collaborative efforts are essential because food security is everyone’s business. This partnership with Grab Philippines is something we are proud of – we look forward to helping our compatriots protect their health, especially in these times of a pandemic. Let’s team up for food security for a safe and healthy future, ”she said.
Greg Camacho, Director of GrabFood Philippines expressed the need to ensure safe and quality food products reaching consumers.
“The food delivery industry in the Philippines has provided valuable services to many of our kababayes, and as we continue to grow and meet the needs of our consumers, we must also continue to raise the bar on safety, hygiene and quality to meet their needs and expectations, ”he said declared.
“We are committed to leveraging our platform to raise the safety and health standards in the food delivery industry in the Philippines, and in doing so, we are able to offer consumers greater peace of mind every time they order on our platform, contributing to the business of our merchant partners and the livelihood of our delivery partners. Our partnership with FoodSHAP is an important step in our continued efforts in food safety and quality, and we will continue to innovate and launch meaningful initiatives to help meet the ever-changing needs of our kababayans, ”added Camacho .
Grab Philippines Pictures
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